RETURNS & REFUNDS

We want you to adore your QWEEN pieces, but if they don't meet your expectations, we're happy to offer a full refund. Just ensure the item is in brand new, unworn, unwashed condition with tags intact (if applicable).

HOW TO RETURN

You have a window of 14 days from receiving your item to initiate a return.

Here's how:

  1. Contact Us: Shoot us an email at info@qween.com.au to request a return. Include your name, the item/s you're sending back, and your order number.
  1. Await Instructions: We'll promptly reply with all the details you need to finalise your return, along with the return address.
  1. Ship It Back: Package the item/s securely and ship them to the provided address. Please note that return shipping costs are the responsibility of the customer. Ensure you obtain a tracking number for your peace of mind, as we will not be liable for undelivered return parcels.
  1. We'll Handle the Rest: Once your return arrives at our shipping address, we'll process it within 3 business days.

Your satisfaction is our priority, and we're committed to making your return experience as smooth as possible.