PRIVACY POLICY

Privacy Policy for Qween

Last updated: 19 February 2024

At Qween, your privacy and data security are paramount to us. 

This Privacy Policy outlines how Qween (the "Site", "we", "us", or "our") collects, uses and discloses your personal information when you visit, use our services, or make a purchase from www.qween.com.au (the "Site"). By using our services, you agree to the collection, use, and disclosure of your information as described herein.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any revisions will be posted on the Site, and the "Last updated" date will be updated accordingly.

Data Collection and Usage

We collect various types of information to enhance your experience with Qween:

  • Name & Contact Details: We use this information to deliver purchases, provide service updates, and share information about our products and services.
  • Payment Information: Your payment details are securely processed to complete transactions and prevent fraud.
  • Contact History: We maintain records of your interactions with us to provide personalised customer service and support.
  • Purchase History and Saved Items: Understanding your preferences helps us tailor your shopping experience and offer relevant product recommendations.
  • Device Information and Website/App Usage: We analyse how you interact with our website to improve functionality and protect against fraudulent activities.
  • Survey, Competition, and Promotion Responses: Your feedback helps us enhance our services and administer promotions effectively.

While providing personal information is optional, certain features of our services may require this data for full functionality.

Data Sharing

Qween does not sell your personal data to third parties. However, we may share your information with:

  • Service Providers: Companies that facilitate order processing, payment transactions, and delivery services.
  • Professional Service Providers: Marketing agencies and website hosts that assist us in running our business.
  • Credit Reference Agencies and Law Enforcement: To prevent fraud and comply with legal obligations.
  • Social Media Sites: With your consent, we may share information with social media platforms if you choose to link your accounts to us.

We may also share anonymised and aggregated data for research and analysis purposes.

Marketing Communications

By opting in to receive marketing communications from Qween, you stay informed about our latest products and promotions. You can manage your preferences or unsubscribe at any time through your account settings or by contacting us directly.

Online Advertising

We engage in online advertising to showcase our products and promotions. Advertisements may be targeted based on your preferences and browsing history to provide a personalised experience.

Data Protection Outside Europe

While Qween primarily operates in Australia, we may process orders from customers in the EU. We ensure data protection through standard data protection clauses issued by the European Commission.

Data Retention

We retain your information for as long as necessary to provide services or meet legal obligations. Some data may be kept for fraud prevention, dispute resolution, or enforcement of terms and conditions.

Your Rights

You have the right to access, correct, or delete your personal information held by Qween. You can also object to the processing of your data or withdraw consent for marketing communications. To exercise these rights or file a complaint, please contact us.

Changes to Privacy Policy

We may update our Privacy Policy periodically to reflect changes in data processing practices. Significant changes will be communicated through our website or other appropriate channels.

Cookies

Qween uses cookies to enhance website functionality and personalise your browsing experience. By using our site, you consent to the placement of cookies on your device. You can manage cookies through your browser settings.

Contact Us

Your feedback and inquiries are important to us. For any questions, concerns, or requests regarding your privacy, please contact our Customer Service team at info@qween.com.au

This Privacy Policy ensures that Qween prioritises the security and privacy of your personal information, providing transparency and control over how your data is used and protected.